FAQ
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How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents c...
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How do I publish my content in other languages?
If you have configured your Help Centre to support multiple languages, you can publish content in your supp...
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How do I customise my Help Centre?
You can modify the look and feel of your Help Centre by changing colours and fonts. See Branding your Help ...
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What are these sections and articles doing here?
This FAQ is a section in the General category of your help centre knowledge base. We created this category ...